Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Shipping
Shipping charges only include shipping. It does not include any international charges, including but not limited to import duties, customs, VAT and other taxes. Any additional fees are the buyer's responsibility. Please check with your country’s customs office to determine what the additional cost will be prior to buying.
Return & Refund Policy:
To be eligible for a return, your item must be unused and in the same condition that you received it. You may return most new, unused items within 30 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You can contact us via email at sales@hookemholloway.com or by telephone (763) 308-4884.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Exchanges should be treated like a return and then reorder the new item you want.